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Representative

Currículo em vídeo

Customer service representative
Customer service representative, 7+ years of experience under this duty. Staff, sales & tech support experience

Contato

San Pedro Sula, Cortés Department, Honduras
Disponível na CazVid
Contato pela CazVid

Competências

Customer SupportExperto

Provided bilingual (English and Spanish) client support, resolving issues and scheduling appointments.

Sales PerformanceAvanzado

Upsold and retained clients for Centurylink, consistently delivering top-tier sales results.

Team LeadershipAvanzado

Led and mentored teams across sales and support roles, managing operations and quality assurance.

Technical SkillsAvanzado

Utilized CRM tools, Microsoft Office, Adobe Photoshop, and CorelDraw in sales, design, and support functions.

Design & CreativityIntermedio

Designed promotional materials using Adobe Photoshop and CorelDraw, trained staff in equipment handling.

Formação acadêmica

Graduation Certificate
Huellas del Maestro
Completed 2016

Idiomas

SpanishNative
EnglishFluent

Resumo

Experienced in client support, sales, team leadership, and creative design, with a strong record of exceeding performance quotas.

Principais conquistas

  • Consistently exceeded monthly sales quotas as a Platinum-Level sales performer at Great Healthworks.
  • Supported clients of United Health Care and DirecTV for Business, providing bilingual support and client satisfaction.
  • Led teams for Cricket Wireless accounts, managing operations across multiple platforms and providing quality assurance.

Experiência

Sales Performer

Great Healthworks
2025

Platinum-Level sales performer, consistently exceeding monthly quotas., Built strong rapport with English-speaking clients., Skilled in remote systems and CRM tools.

Client Support

Alorica
2024 - 2025

Supported clients of United Health Care (Insurance)., Scheduled transportation and medical appointments., Bilingual support in English and Spanish.

Team Lead

Concentrix CVG Global
2021 - 2024

Lead team for Cricket Wireless accounts. (Sales, tech and chat support)., Managed operations across multiple platforms., Provided bilingual assistance and quality assurance.

Top-tier Agent

Alorica
2019 - 2021

Top-tier agent for Directv for Business accounts., Mentored new agents and supported leadership., Combined on-site and remote work responsibilities.

Sales Agent

Km2 Solutions
2018

Upselling and retention for Centurylink., Delivered consistent top-tier sales performance., Ensured client satisfaction and first-contract resolution.

Designer

FinosGraphic
2017

Design promotional materials (apparel, stickers, merch)., Used Adobe Photoshop and CorelDraw., Trained staff in basic equipment handling.

Habilidades

Customer SupportSales PerformanceTeam LeadershipTechnical SkillsDesign & Creativity
Publicado na CazVid - 17 de mai. de 2026
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