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Anthony
Ad Policing Manager | Amazon Trust & Operations
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Ad Policing Manager | Amazon Trust & Operations
Led multi-program Trust & Safety operations across four advertising moderation programs, coordinating priorities and delivery across complex, fast-paced workflows while consistently exceeding quality and performance targets.. Managed, coached, and developed teams of up to 28 associates, promoting more than five employees into senior roles and strengthening ownership, collaboration, engagement, and performance.. Facilitated performance reviews, root cause analysis (CAPA), action planning, and cross-functional problem solving using operational data and KPIs to identify barriers and drive continuous improvement.. Partnered with Training, Quality, Operations, workforce, and other stakeholders to align priorities, resolve operational dependencies, support organizational initiatives, and improve delivery.. Supported workforce planning and process optimization while adapting operational plans to changing business needs and maintaining focus on quality and customer outcomes.
Team Captain
Led customer service, sales, social media, and insurance operations teams, aligning team execution with productivity, quality, customer experience, and business objectives.. Coached and mentored team members through continuous feedback, performance conversations, and development plans to improve individual and team effectiveness.. Collaborated with cross-functional stakeholders to identify process gaps, coordinate improvements, and optimize service delivery.. Used performance data and team feedback to identify improvement opportunities, adapt working practices, and support consistent operational outcomes.
Team Lead
Managed daily operations, workforce planning, and performance for customer support and back-office teams, ensuring service-level and quality objectives were achieved.. Led onboarding, training, coaching, and talent-development initiatives while supporting large-scale ramp-up and operational transition projects.. Analyzed operational metrics, identified performance barriers, and implemented process improvements in collaboration with leadership and support teams.. Helped teams adapt to changing priorities and operational requirements through clear communication, coaching, and structured follow-up.