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Aphiwe
Customer service agent
Contato
Competências
Demonstrated experience with Active listening.
Demonstrated experience with Problem-solving.
Demonstrated experience with Clear communication.
Demonstrated experience with Team management.
Demonstrated experience with Empathy.
Formação acadêmica
Resumo
Professional profile
Experiência
Customer service agent
Handle incoming calls, emails, and live chats from customers. Resolve product or service issues promptly and professionally. Maintain accurate records of customer interactions using CRM systems. Provide information about products, services, and policies. Escalate complex issues to the appropriate departments. Follow up with customers to ensure resolution and satisfaction. Collaborate with team members to improve service delivery
Chemical laboratory analyst
Perform chemical tests on raw materials, intermediates, and finished products. Operate and maintain laboratory instruments (e.g., GC, HPLC, spectrophotometers). Prepare chemical solutions and reagents for analysis. Record, interpret, and report test results with precision. Ensure compliance with safety protocols and quality standards. Troubleshoot analytical issues and assist in method development. Maintain detailed documentation and laboratory records. Collaborate with scientists and engineers on research or production projects