Ashly

Bilingual collections agent

Delivered customer support through in-person and online channels.. Resolved inquiries, complaints, and conflicts with clear communication.. Provided personalized service in dynamic, fast-paced environments.. Demonstrated adaptability, multitasking, and effective time management.. Managed high-volume inbound and outbound calls in a structured call center environment.. Handled sensitive financial conversations with professionalism and empathy.. Negotiated payment arrangements while ensuring compliance and QA standards.. Maintained accurate documentation of customer interactions and confidential information.