Aubrecia

Part time

General Retail Worker (Part time)

Packing Bags and general retail work.

Receptionist (Voluntary)

Reception work and administrative work.

Customer Services

General retail work.

Receptionist

Typing, receiving visitors, telephone inquiries, and general office administration.. Data capturing; general stores duties; ordering and receiving goods; monthly stock counts and updating spreadsheets onto BAAN.. Filing BAAN purchase orders for the relevant period.. Obtaining quotes for consumables and placing orders on approved requisitions.. Following up on outstanding orders and goods sent for repairs.. Checking faxes for goods sent for repairs and matching GORs for consumables.

Learnership

Canvassing; telephone canvassing; listening; bond qualifications; buyer qualifications; property valuations.

Court Service Assistant/Life Function

Clerk of the court specifically assigned to assist the Parow Regional Court and the Judiciary in the Regional Court.. Identified blockages that prohibited proper flow of cases in the Regional Court.. Liaised continuously with the Regional Magistrates and assisted them so their courts could function effectively.. Reported to the Co-ordinating Regional Magistrate before 9h00, 11h00 and 13h00, daily or at other times when called upon, on problems with court rolls that might curtail effective running of the court.. Acted as a scribe/secretary and recorded minutes of case flow management meetings.. Performed other duties not directly related to the functioning of the Regional Court after consultation with the Co-ordinating Regional Magistrate.

Trainee Legal Assistant

Under the supervision of the Principal Attorney, contributed to efficient day-to-day office operations while undergoing training, and supported the Principal, Candidate Attorney, and other staff.. Maintained confidentiality in all aspects of the firm’s clientele and administrative information.. Received clients at reception and informed relevant staff of their arrival.. Allowed and controlled the entry and exit of clients or other persons visiting the firm.. Interacted with clients, bookkeepers, auditors, and other stakeholders.

Collections Agent

Collected historical as well as current debt from university graduates.. Negotiated payment agreements and performed administrative duties, including setting up debit order agreements.

Collections Consultant

Collected historical and current debt for clients.. Negotiated payment agreements, set up debit order agreements, and performed administration.

Head of collections Department

Collected debt for the firm.. Performed administration and filing.

Senior Associate (for British Gas) (Billing)

Serviced vulnerable and non-vulnerable customers with their credit accounts.. Took credit payments and meter readings, and billed accounts to date.. Created and sent out statements.. Understood and identified expressions of dissatisfaction and sought resolution.. Sought the best outcomes for customers and tried to resolve queries on the first call.

Customer Service Agent (British Gas Campaign) (Prepayment)

Serviced vulnerable and non-vulnerable customers.. Identified customer vulnerability and expressions of dissatisfaction and tried to seek resolution.. Sought the best outcomes and put customers first.. Provided financial assistance.. Set up meter appointments, including getting customers back on supply or arranging Smart/Conventional upgrades.. Sent out prepayment meter devices.. Sought first-call resolutions.. Promoted Smart meter upgrades and promoted and created Energy leads.