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Axel
Customer service agent
Currículo em vídeo
Contato
Competências
Provided query management, incident resolution, and customer support in a bilingual environment.
Assisted with troubleshooting and resolving technical issues remotely at TTEC.
Performed bilingual medical interpretation utilizing extensive medical vocabulary and cultural sensitivity.
Experienced in using Word and Excel for documentation and reporting tasks.
Applied active listening and emotional regulation skills in customer and medical interpretation roles.
Formação acadêmica
Idiomas
Resumo
Bilingual customer service professional with over 3 years of experience in technical support and medical interpretation, proficient in handling inquiries, troubleshooting, and cultural communication.
Principais conquistas
- Managed queries, incidents, and technical support at TTEC Cx México, S.A. de C.V.
- Provided bilingual medical interpretation with extensive vocabulary and cultural adaptability
- Handled customer service responsibilities including monitoring customer information requests
Experiência
Customer service agent
Management of queries and incidents, Customer service representative, Technical support, Monitoring of the customer information requests