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Lorena
Analista de Inteligencia Comercial
Contato
Competências
Applied data analysis skills to evaluate customer trends, sales, and pricing across channels.
Prepared and communicated reports to management, supporting strategic and operational decisions.
Handled customer inquiries and complaints, ensuring satisfaction and retention.
Managed contracts, facturation, and personnel administration in a past managerial role.
Utilized tools like Excel, Power BI, PowerPoint, and Word to analyze data and prepare reports.
Formação acadêmica
Idiomas
Resumo
Multi-skilled professional with expertise in commercial analysis, client management, and administrative functions. Experienced in data-driven decision making and report generation with strong communication skills.
Principais conquistas
- Conducted price analysis across multiple client channels to influence sales strategies
- Prepared and delivered detailed reports to support decision-making at various organizational levels
- Assumed roles from teleoperator to analyst, demonstrating role progression and increased responsibilities
Experiência
ANALISTA DE INTELIGENCIA COMERCIAL
Análisis de precios en distintos canales de clientes, envió de reportes a diferentes áreas, establecer estrategias y propuestas para tener una mejor rentabilidad para la empresa, evaluación y análisis de clientes según la ubicación y volumen de venta, reporte a gerentes y directivos en cuanto al balance de venta y acciones a realizar
TELEOPERADOR DE TELEMARKETING
Atención a clientes especiales (Food service, clientes independientes), gestionando sus programaciones, ajustes de adiciones y cancelaciones, reclamos y todo tipo de solicitudes que ellos necesiten, Validación de precios, productos y reportes, tanto de incumplimiento como de devoluciones
ADMINISTRADORA
Atención al cliente, Facturación, Redacción de contratos compra venta, Manejo de personal y pago de planilla