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Benjamín
Customer Relations Associate
Contato
Competências
Utilized statistical methods and tools to analyze financial datasets and generate actionable insights.
Built and maintained complex financial models to support budgeting and forecasting activities.
Expertise in Excel, including pivot tables, macros, and formulas, for data manipulation and reporting.
Created dashboards and reports using tools like Power BI to facilitate decision-making.
Formação acadêmica
Resumo
Data analyst with over three years of experience in financial data analysis, modeling, and reporting.
Principais conquistas
- Led the development of comprehensive financial models resulting in more accurate forecasting.
- Streamlined reporting processes, reducing report generation time by 30%.
- Collaborated with cross-functional teams to provide analytical insights supporting strategic decisions.
Experiência
Customer Relations Associate
Provided dedicated services for managing and resolving customer complaints., Managed the secure handling of sensitive and high-value data, Oversaw and streamlined the process for addressing travel disruptions., Specialized advocate in de-escalating and resolving complex DOT-related disputes.
Customer care associate
Advocated for customers’ needs to ensure a positive experience, Solving concerns regarding claims processing and coverage.