Bongiwe

Returns & Merchandise Authorisation (RMA) Clerk

Processed and authorised customer returns from receipt through to resolution, maintaining accurate records for each transaction.. Inspected returned products and documented defects, warranty status, and outcomes in line with company procedure.. Maintained organised, up-to-date administrative records to support inventory accuracy and audit readiness.. Coordinated with sales and technical teams to process repairs, replacements, and refunds efficiently.. Acted as the primary point of contact between customers, sales, and technical departments, providing clear and professional communication.. Supported day-to-day administrative and inventory-processing tasks to ensure smooth departmental operations.