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Bruce
Customer Service Agent at Alorica Panama
Contato
Panamá, Panamá, Panama
Disponível na CazVid
Competências
Customer ServiceIntermediate
Provides effective support and communication to ensure customer satisfaction and issue resolution.
Dispatch & LogisticsIntermediate
Coordinates merchandise dispatch with attention to accuracy and efficiency in fast-paced environments.
Communication SkillsIntermediate
Strong verbal and written communication skills, fluent in English and Spanish.
Technical SupportBeginner
Basic understanding of technical troubleshooting for repairs and customer inquiries.
Formação acadêmica
Licenciatura en ingles como segundo idioma con Especializacion en Metodologia de la Enseñanza
Universidad Autonoma de Chiriqui (UNACHI)
2019
Técnico en informática CERPA
2023
Resumo
Dedicated professional with experience in customer service, dispatch, and multilingual communication, committed to enhancing customer satisfaction and operational efficiency.
Principais conquistas
- Successfully managed inbound customer calls, ensuring high satisfaction levels.
- Streamlined dispatch processes at Dorado Center, improving efficiency in merchandise handling.
- Handled diverse customer needs including deliveries and repairs, enhancing service delivery.
- Gained bilingual proficiency with a strong background in English language education.
Experiência
General assistant
Dorado Center
2019 - 2022
Dispatching merchandise.
Customer service agent
Alorica Panama
2022 - Present
Handling inbound calls. Deliveries. Repairs and more.
Habilidades
Customer ServiceDispatch & LogisticsCommunication SkillsTechnical Support
Publicado na CazVid - 4 de ago. de 2026