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Buhle
Debt Collector Specialist at FTI Attorneys
Contato
Competências
Skilled in building rapport with clients to foster trust and facilitate debt recovery and sales.
Proficient in negotiating payment plans and settlements, ensuring mutually beneficial outcomes.
Experienced in conducting effective outbound calls for debt collection and sales, exceeding targets.
Capable of managing client interactions and records efficiently using CRM platforms.
Committed to delivering excellent customer service and resolving client issues promptly.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with comprehensive experience in debt recovery, sales, and administrative roles. Skilled in negotiation, client engagement, and CRM management, consistently achieving and exceeding targets.
Principais conquistas
- Consistently achieved high recovery rates through effective negotiation and client engagement.
- Maintained accurate CRM records, improving follow-up efficiency and client tracking.
- Exceled in outbound calling campaigns, surpassing sales targets at O’Keefe & Swartz.
- Led training sessions and supervised new staff, enhancing team performance at Pick n Pay.
- Streamlined front desk operations, improving customer service and administrative efficiency.
Experiência
Debt Collector Specialist
Conduct outbound calls to clients to recover outstanding debts. Negotiate payment arrangements and settlements professionally. Maintain accurate records of all client interactions on CRM systems. Ensure compliance with legal and regulatory requirements. Meet daily, weekly, and monthly collection targets. Handle high-volume call queues efficiently. Resolve disputes and escalate complex matters when required. Monitor accounts and follow up consistently on outstanding balances. Provide excellent customer service while maintaining professionalism
Sales Consultant
Sold insurance products through outbound calling campaigns. Captured and updated client information in CRM systems. Met and exceeded sales targets and KPIs. Explained policy terms clearly to clients. Managed client objections and provided solutions. Maintained accurate sales records and reporting
Cashier / Training Supervisor
Processed customer transactions accurately using POS systems. Provided excellent customer service and resolved complaints. Trained and supervised new staff members. Maintained store standards and merchandising
Receptionist / Administrator
Managed front desk operations and client interactions. Answered calls and handled email correspondence. Scheduled meetings and maintained diaries. Processed invoices, payroll support, and accounts payable. Maintained filing systems and office records