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Carlos
Customer service agent (FEDEX)
Contato
Competências
Provided support and solutions to customers in telecommunication and insurance sectors.
Engaged in sales processes and customer retention strategies in call center environments.
Proficient in MS Excel, Adobe Photoshop, HTML5, CSS, JavaScript, and WordPress for various applications.
Taught English, facilitating language acquisition in diverse professional settings.
Managed site operations and team coordination at ENGLISH 4 CALLCENTERS.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 8 years in customer service, sales, and teaching roles within call center environments. Skilled in technical tools, customer retention, and communication. Adept at managing diverse tasks and improving client satisfaction through effective support and engagement...
Principais conquistas
- Managed diverse customer inquiries at Teleperformance, ensuring client satisfaction.
- Handled sales and retention processes, contributing to customer loyalty at Concentrix.
- Taught English across various call centers, enhancing communication skills and pedagogical methods.