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Carlos
Back Office AS Medical Billing
Contato
Competências
Handled claims processing, verification, and compliance in healthcare billing systems.
Provided support, addressed inquiries, and managed customer relationships to ensure satisfaction.
Managed customer accounts, upselling, and cross-selling to meet sales objectives.
Resolved billing discrepancies, service issues, and customer complaints effectively.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 3 years in healthcare billing, customer service, and sales management. Skilled in claims processing, client relations, and compliance. Adept at resolving issues and maintaining strong customer relationships to support business operations and growth.
Principais conquistas
- Processed and submitted claims, verified patient eligibility, and maintained compliance with HIPAA at Accedo Technologies.
- Provided high-quality customer support, addressing inquiries and resolving issues efficiently at Ibex Global.
- Managed customer accounts and identified upselling opportunities, achieving sales targets at Foundever.
Experiência
BACK OFFICE AS MEDICAL BILLING
Processing and submitting claims, Verifying patient eligibility, Ensuring compliance with HIPAA, Handling denials, appeals, and follow-ups, Resolving billing discrepancies with providers, insurers, and patients, Maintaining accurate records in EHR/EMR systems
Retention & Customer Service Associate
Providing high-quality customer support, Addressing inquiries, complaints, and service issues, Offering solutions, promotions, and membership benefits, Assisting members with billing, renewals, and account updates
Base Management Sales Agent
Managing existing customer accounts, Identifying opportunities to upsell and cross-sell services, Building strong client relationships, Meeting sales targets through proactive outreach