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Carlos
Customer Protection Agent
Contato
Competências
Performed data cleaning, analysis, and visualization to support business objectives and improve processes.
Designed and optimized queries to extract and manipulate data from large relational databases.
Created complex spreadsheets, pivot tables, and macros to streamline reporting workflows.
Developed dashboards and visual reports to communicate insights to stakeholders effectively.
Formação acadêmica
Resumo
A dedicated data analyst with over five years of experience in retail and finance industries. Skilled in SQL, Excel, and data visualization, committed to turning data into actionable insights that drive business growth.
Principais conquistas
- Led data analysis projects that improved sales forecasting accuracy by implementing new modeling techniques.
- Managed and maintained large datasets, ensuring data integrity and accessibility for cross-functional teams.
- Developed dashboards and reports that supported strategic decision-making for senior management.
Experiência
Customer Protection Agent
Answer telephone calls to provide solutions to customer requirements related to the investigation of internal fraud, such as money laundering, false documentation (passports, bank statements), information theft, account theft, extortion, scams, and identity theft, among others., Make transfers (monetary transactions) by collecting documents for the prevention of fraud and monetary losses for the company, as well as calling the customer to collect the information., Work with OFAC (The Office of Foreign Assets Control) to prevent customers from sending money to people who are reported in credit bureaus or on international restrictive lists., Identify risk patterns associated with the practices used to commit fraud., Cumplir indicadores y métricas asignadas.
Customer Service Agent
Attend to customers by telephone and through chats to solve problems related to money sent abroad., Receive and answer calls from customers in countries such as the United States, Canada, Germany, Spain, England, Portugal, and France, among others., Collect information requested by banks to provide solutions to the requirements made by customers., Send information reports to banks via email., Comply with assigned indicators and metrics.
Track and trace
Negotiate rates and services agreements with carriers to meet customer needs, especially on recovery loads., Problem-solving when encountering issues during transit to ensure high customer satisfaction., Primary point of contact between carriers and internal teams, ensuring clear and efficient communication., Ensure to have all the documentation needed like POD, BOL, Scale ticket and rate confirmation., Track and trace the load during pick up until delivery to make sure to do it on time., Knowledge in system as Aljex, McLoed, MacroPoint, Samsara, DAT, Highway.