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Carlos
Sales & Customer Support Specialist
Contato
Competências
Applied statistical techniques and data visualization tools to interpret complex datasets.
Designed and optimized queries for extracting and manipulating data from relational databases.
Created dashboards and reports to communicate data insights clearly to stakeholders.
Utilized Python for data cleaning, analysis, and automation tasks.
Formação acadêmica
Resumo
Proficient data analyst with 5 years of experience in financial services, specializing in data visualization and database querying.
Principais conquistas
- Conducted comprehensive data analysis to enhance reporting accuracy.
- Developed and maintained dashboards using Tableau and Power BI.
- Collaborated with cross-functional teams to identify key data insights.
Experiência
Sales Manager / Auto Glass Advisor
Handled inbound sales for windshield replacements and ADAS recalibrations., Quoted services, followed up via text/email, and scheduled mobile installations., Provided bilingual customer support across Colorado., Maintained CRM records, tracked lead conversions, and ensured customer satisfaction., Applied automotive repair knowledge to support field technicians with troubleshooting and parts recommendations.
Bilingual Sales Manager (Remote)
Managed inbound sales for U.S. and Latin America in English and Spanish., Quoted equipment, conducted follow-ups using CRM tools, and advised customers on product selection., Helped expand market presence across bilingual regions.
Lead Automotive Technician
Specialized in advanced diagnostics for both gasoline and diesel engines., Led troubleshooting and repair of complex mechanical and electrical systems., Managed workflow and mentored junior technicians to ensure repair quality and efficiency.
Store Manager
Led a top-performing retail location., Trained and supervised staff, maintained inventory, and drove sales goals., Handled customer escalations and ensured excellent service.
Service Manager & Lead Technician
Oversaw daily mechanical shop operations and customer service., Performed diagnostics, repairs, and supervised a team of automotive technicians., Improved department performance and customer satisfaction., Acted as the primary service advisor and technician liaison.