Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Carlos
Operations Trainer
Contato
Competências
Performed data analysis using various tools to derive insights and inform strategic decisions.
Utilized SQL for querying databases, extracting data, and automating reports.
Created dashboards for monitoring key financial metrics and trends.
Participated in data migration projects to improve data handling and organization.
Worked with various departments to gather requirements and deliver analytics solutions.
Formação acadêmica
Resumo
Dedicated Data Analyst with comprehensive experience in financial services seeking to leverage analytical skills to support strategic initiatives.
Principais conquistas
- Developed and maintained dashboards providing real-time financial metrics, improving decision-making efficiency.
- Led data migration project that enhanced data integrity and accessibility across the organization.
- Collaborated with cross-functional teams to streamline data collection processes, resulting in reduced data processing time.
Experiência
OPERATIONS TRAINER
Developed skills of 10 to 20 agents on a month-to-month basis., Conducted live monitoring of calls and coaching sessions.
TECH SUPPORT CSR
Provided excellent customer service through proactive telephone communication., Troubleshot various devices including cell phones, tablets, and smartwatches.
ONLINE TEACHER
Taught basic to advanced English to Asian kids aged 5 to 17., Guided students in conjugating verbs and understanding different tenses.
ADMIN / CO-OWNER
Managed general administration, accounting, and invoicing., Worked directly with Customs and port officials.
MYSTERY SHOPPER - CSR
Called car dealerships to acquire pricing for services., Conducted QA and shared findings from calls.
Medical Interpreter Eng/Spa
Interpreted calls from various medical departments across the USA., Handled sessions with video and audio in diverse situations.