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Carolyn
Intake Specialist with client communication and administrative expertise
Contato
Competências
Handled inbound inquiries via phone, email, web forms, and chat, ensuring empathetic and professional interactions.
Conducted in-depth client interviews to collect essential information for legal case processing.
Arranged consultation appointments between clients and attorneys, managing calendars and time slots.
Utilized various property and case management software to support administrative tasks.
Proficient in tools like Vantaca, Rent Manager, Property Ware, Lead Simple, and My Case for administrative functions.
Formação acadêmica
Idiomas
Resumo
Dedicated intake specialist with strong client communication skills, adept at conducting detailed interviews, scheduling, and providing administrative assistance. Skilled in multiple property and case management software to ensure smooth operations and excellent client service.
Principais conquistas
- Responded promptly to client inquiries via multiple channels, maintaining professionalism and empathy.
- Conducted detailed interviews to gather comprehensive client legal issue information.
- Coordinated and scheduled consultations efficiently, connecting prospects with attorneys.
Experiência
Intake Specialist/ Admin Support
Promptly respond to all prospective client inquiries received via phone, email, web forms, or chat, ensuring a professional and empathetic first impression., Conduct initial, in-depth interviews with potential clients to gather all essential facts, timelines, and details regarding their legal...