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chanchal
MIS Executive & Operations / Customer Support Specialist
Contato
Competências
Demonstrated experience with Chat & Email Support.
Demonstrated experience with Query Resolution.
Demonstrated experience with Ticket Management.
Demonstrated experience with Escalation Handling.
Demonstrated experience with Customer Retention.
Formação acadêmica
Idiomas
Resumo
MIS Executive & Operations / Customer Support Specialist open to new opportunities
Experiência
MIS Executive & Operations / Customer Support Specialist
Delivered high-volume Email and Chat support, resolving customer account queries, payment status checks, and data discrepancies with top accuracy and minimal turnaround time.. Maintained and updated customer transaction databases using CRM systems, ensuring 100% data integrity and complete compliance with audit standards.. Designed and generated daily/weekly MIS operational performance reports, delivering actionable insights to senior leadership.. Utilized Advanced Excel (VLOOKUP, Pivot Tables, nested formulas) to execute complex data reconciliation across multi-branch customer accounts.. Audited database profiles regularly to detect and rectify errors, ensuring seamless branch operations and customer satisfaction.