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Cindy
Customer Service Agent
Contato
Competências
Handled customer inquiries and problem-solving for client satisfaction.
Managed office tasks, supplier communication, and documentation processing.
Created training material and conducted onboarding sessions for new employees.
Delivered engaging online English lessons to diverse student groups.
Proficient in MS Office Suite, web browsers, and industry-specific programs like Amadeus and Netsuite.
Formação acadêmica
Idiomas
Resumo
Experienced in customer support, training, and office administration with a focus on client satisfaction and operational efficiency.
Principais conquistas
- Processed sales orders and provided customer support at Savior Solutions, handling key client inquiries.
- Designed and delivered online English lessons, engaging students in language learning.
- Supported administrative tasks and stakeholder communication at Desarrolladora BDI, aiding operations.
Experiência
Customer Service Agent
Processing sales orders related to promotional products in High Caliber Line company, Quoting and assisting to the most important customers of the company, Creating training material and training to the new hired, Quality control and training.
English Teacher
Presenting a lesson plan to teach online in a very dynamic manner, Helping students to get involved in the English language.
Corporate Receptionist
Giving administrative support, Completing payments for parking employees, Helping to make quotes with different suppliers for important purchases, Receiving important documentation from all the suppliers of all the projects of the enterprise, Being the assistant of the occupational health and safety committee of the company.
Lifemiles Customer Service Representative
Collaborating with Avianca’s customers daily to meet their needs, Providing information about their miles account, Answering questions about Lifemiles policies, Supporting to solve issues about mileage accounts in order to redeem their miles into flight tickets.