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Claudia
Incident Manager at BRILLIO with expertise in incident coordination and stakeholder communication
Contato
Competências
Skilled in leading incident response processes, assessing severity, and coordinating teams for swift resolution.
Effective in conveying complex information clearly to stakeholders and maintaining transparency during crises.
Experience in motivating, coaching, and developing teams to achieve performance goals.
Proficient in bilingual and multilingual interpreting, facilitating accurate communication across diverse groups.
Formação acadêmica
Idiomas
Resumo
Claudia specializes in incident management, stakeholder communication, and team leadership, with extensive experience in interpreting and cross-cultural communication. Adept at managing critical incidents and fostering effective team performance.
Principais conquistas
- Led end-to-end incident response, ensuring timely resolution and minimal impact.
- Managed stakeholder communication, providing clear updates and coordinating cross-functional teams.
- Developed efficient triage and escalation protocols improving incident resolution times.
- Maintained high standards of communication and coordination during critical incidents.
Experiência
Incident Manager
End‑to‑end incident coordination: Leading the incident response from detection through resolution, including assessing severity, triaging, and escalating when needed, Stakeholder communication: Providing updates to internal and external stakeholders—including senior management—on status, expected timelines, and impact, Incident Commander in emergency response frameworks—is responsible for overseeing, coordinating, and executing an organization’s response to IT incidents that disrupt business operations.
Interpreter
Provide accurate verbal or signed communication between parties who don’t share a common language—either consecutively (after a speaker pauses) or simultaneously (in real-time during speeches or meetings)., Simultaneous interpretation for 911 calls, legal, medical, businesses, etc., Adhere to interpreter codes of ethics—impartiality, confidentiality, and accuracy. Maintain records of assignments, note any issues, and comply with protocols.
Team Manager
Team Manager for sales and customer service., Lead, motivate, coach, and develop a team of customer service representatives or agents, setting clear performance goals and providing regular feedback.
Medical Interpreter
Adhere to strict codes of ethics: impartiality, accuracy, patient confidentiality—often under HIPAA or equivalent laws, Conduct interpreting for critical or emotionally charged encounters—like end-of-life decisions—often dealing with distress or high volumes, which can lead to emotional fatigue.