Cruz

Bilingual Virtual Medical Appointment Coordinator

Scheduled virtual medical appointments for patients, ensuring compliance with HIPAA regulations, and strict privacy protocols., Verified patient identity before disclosing or collecting any health-related information, maintaining confidentiality and data security., Created and registered patient accounts, provided detailed appointment instructions, and supported patients through the onboarding process., Updated and notated patient records accurately, including appointment changes, cancellations, and patient communication.

Customer Service Representative

Handled inbound calls and chats for Bath and Body Works and Nike, assisting with order placement, tracking shipments, and resolving post-purchase issues., Processed refunds, exchanges, and replacements.

Claims Support Specialist

Processed auto and property insurance claims for Allstate clients, ensuring accuracy and adherence to company and industry guidelines., Provided clear and detailed information about policy coverage, including deductibles, co-pays, and benefits related to each claim., Scheduled vehicle and property inspections as part of the claims process, coordinating with adjusters and third-party vendors., Guided customers through the post-claim process, advising on the next steps.

Online English Teacher

Assessed student progress and provided constructive feedback regularly., Facilitated interactive online classes using digital tools and resources., Utilized multimedia content to enrich the learning experience for students., Conducted one-on-one sessions with students to address their specific language needs.

Sales Associate

English teacher

Customer Service Representative