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Dana
Customer Service Representative
Contato
Guatemala City, Guatemala, Guatemala
Disponível na CazVid
Competências
Data AnalysisAdvanced
Performed complex data analysis to identify trends, insights, and opportunities within financial datasets.
SQLExpert
Written and optimized SQL queries to extract and manipulate large datasets for reporting and analysis.
Data VisualizationIntermediate
Created dashboards and visual reports using tools like Tableau and Power BI to communicate findings clearly.
Financial ReportingIntermediate
Prepared and presented financial reports, ensuring accuracy and compliance with company standards.
Formação acadêmica
BACHELOR
Completed 2020
Resumo
Detail-oriented data analyst with over 5 years of experience in leveraging analytics to support financial decision-making. Skilled in SQL, data visualization, and reporting.
Principais conquistas
- Streamlined data processing workflows, reducing report generation time by 30%.
- Led the migration of analytics tools, improving data accuracy and accessibility.
- Developed dashboards that enabled senior management to monitor KPIs in real-time.
Experiência
CUSTOMER SERVICE REPRESENTATIVE
Alorica Comunicaciones Guatemala
January 26th 2024 - July 15th 2025
Technical Support department, Collections Department, Retention department
Habilidades
Data AnalysisSQLData VisualizationFinancial Reporting
Publicado na CazVid - 17 de mai. de 2026