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Daniel
Bilingual Agent
Contato
Formação acadêmica
Idiomas
Experiência
Bilingual Agent
Manage hotel reservations for clients in Europe, U.S., Canada, and Australia., Provide support for existing reservations, including changes and technical issues., Guide customers with cancellations, modifications, and special requests., Ensure service excellence through empathy and problem-solving.
Customer Service Advisor
Respond to inbound/outbound inquiries from U.S. and Canadian customers., Deliver excellent service through active listening and issue resolution., Handle confidential customer information with care.
Supervisor
Lead and support teams to meet KPIs and customer satisfaction goals., Generate reports on attendance and performance., Coach team members to improve service quality.
Trainer
Deliver training and monitor performance of new agents., Support operations with client-specific processes.
Technical Assistant
Assist topographer in surveys and fieldwork on construction sites.