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Daniel
Technical Support Specialist
Contato
Competências
Experiencia demostrada en Customer Success Management.
Experiencia demostrada en Credit & Fraud Analysis.
Experiencia demostrada en Technical Support.
Experiencia demostrada en Account Management.
Experiencia demostrada en Risk Management.
Formação acadêmica
Idiomas
Resumo
Technical Support Specialist buscando nuevas oportunidades
Experiência
Technical Support Specialist
Created and modified customer profiles and account configurations.. Managed bonus creation and promotional setup within internal systems.. Designed and updated promotional banners and platform content.. Provided technical support and issue resolution in fast-paced operational environments.. Assisted users with platform-related requests while maintaining accuracy and efficiency.
Credit Analyst
Analyzed financial statements, credit reports, and risk profiles to evaluate loan applications.. Assessed customer creditworthiness and repayment capabilities based on financial history and credit behavior.. Prepared detailed reports and recommendations regarding credit approvals, denials, and modifications.. Monitored active credit accounts to identify potential financial risks and payment issues.. Collaborated with applicants and stakeholders to resolve concerns and support decision-making processes.
Customer Success Senior Agent
Managed strategic customer accounts while maintaining strong client relationships and high satisfaction levels.. Served as the main point of contact for key customers, ensuring successful product adoption and long-term retention.. Identified opportunities for upselling and account growth.. Collaborated with internal teams including sales, product, and engineering to improve customer experience.. Mentored junior team members and supported process improvement initiatives.. Provided strategic guidance to clients to maximize product value and operational efficiency.
Technical Support Representative
Diagnosed and resolved technical issues for customers in fast-paced support environments.. Conducted root cause analysis and implemented effective troubleshooting solutions.. Documented incidents, solutions, and technical procedures to improve support operations.. Collaborated with internal teams to reduce escalations and improve service quality.. Maintained strong customer communication while resolving complex technical problems.
Fraud Analyst Agent
Reviewed and analyzed online transactions to detect and prevent fraudulent activity.. Contacted customers to verify suspicious purchases and ensure account security.. Educated customers on fraud prevention and financial security best practices.. Investigated risk indicators and escalated high-risk cases when necessary.
Senior Customer Service Agent
Assisted customers through calls and email support while maintaining high customer satisfaction.. Provided billing support, product guidance, and service solutions.. Supported training activities for new hires and assisted with coaching initiatives.. Performed leadership support functions and collaborated with supervisors on team performance improvements.
Fraud Analyst Agent
Reviewed customer documentation and transaction data to identify fraud risks.. Used AS400 systems to analyze transfer information and validate transactions.. Created detailed reports and maintained accurate records for fraud investigations.. Delivered excellent customer service while handling sensitive financial situations.
TECHNICAL SUPPORT REPRESENTATIVE
Diagnosed and resolved complex technical issues while providing customer-focused technical support.. Conducted root cause analysis to identify the underlying causes of technical problems.. Documented technical issues, troubleshooting steps, and solutions to support consistent service delivery.. Collaborated with internal teams to resolve technical issues and improve overall service quality.
FRAUD ANALYST AGENT
Investigated suspicious transactions and identified potential fraud indicators.. Verified customer activity and account information to support fraud prevention and account security.. Reviewed transaction-related information and maintained accurate investigation records.