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Daniel
Customer Support Specialist (Bilingual)
Currículo em vídeo
Contato
Competências
Experienced in using dispatch tools to coordinate logistics activities and enhance communication.
Proficient in managing delivery and pickup schedules, resolving challenges, and prioritizing requests.
Effective in coordinating between multiple stakeholders to ensure smooth delivery processes.
Capable of addressing and resolving operational challenges quickly to maintain service efficiency.
Formação acadêmica
Resumo
Dedicated logistics professional skilled in dispatch software, delivery coordination, and problem-solving.
Principais conquistas
- Managed multiple dispatch requests effectively, optimizing delivery schedules
- Utilized dispatch software to improve communication and operational efficiency
- Coordinated deliveries and pickups, resolving challenges promptly to ensure timely service
Experiência
Transport Consultant / Civil Engineer – Transportation Planning
Contributed to transport and mobility projects, focusing on planning, analysis, and operational coordination., Collaborated with multidisciplinary and international teams to design efficient mobility and infrastructure solutions., Conducted traffic and demand studies, data analysis, and scenario modeling to support decision-making in transport planning., Prepared technical reports, presentations, and client communications in both English and Spanish for government entities and private stakeholders., Applied problem-solving and organizational skills to manage multiple priorities and ensure timely delivery of project milestones.
Customer Support Specialist (Bilingual)
Assisted English- and Spanish-speaking clients in resolving inquiries effectively and professionally., Demonstrated strong active listening and empathy to deliver accurate solutions., Maintained confidentiality, cultural awareness, and compliance with company standards., Strengthened bilingual communication skills in a fast-paced, customer-focused environment.