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Daniela
Administrative Assistant
Contato
Competências
Provided chat, email, and inbound call support for device troubleshooting, order processing, and account inquiries, ensuring timely issue resolution.
Utilized Salesforce, Ezlynx CRM, and Google Workspace to manage customer records, process claims, and track follow-ups efficiently.
Advised customers on suitable internet, device, and Google Nest products, placing orders and securing sales through effective product positioning.
Managed email, calendar, policy data entry, and follow-ups, supporting operational tasks across multiple roles.
Proficient in Windows OS, Office Suite, Adobe Suite, Google Workspace, with experience in app troubleshooting and internet plans consulting.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service professional with over 3 years experience supporting Google products, insurance policies, and tech devices. Skilled in troubleshooting, CRM, and administrative tasks, ensuring excellent service delivery across diverse industries.
Principais conquistas
- Provided technical support and troubleshooting for Google products, ensuring customer satisfaction.
- Handled diverse roles including customer service, sales, and administrative tasks, supporting multiple companies.
- Led onboarding and training for new hires, contributing to team development and operational efficiency.
Experiência
Administrative Assistant
Administrative tasks, policy review, payment processing, endorsements follow ups and renewals., Email and calendar management., Call intake and Outbound follow up to existing and new prospects., New hires trainer and support., Claims Set up and support for existing clients
Sales representative (inbound & outbound)
Internet plans consultant, Schedule appointments, Service area requests, Troubleshooting
Customer service and tech support (chat & email)
Apps troubleshooting, Handling Gpay related issues and inquiries, Purchase’s status and refunds
CSR and tech support inbound calls
Device and App troubleshooting and warranty validation, Order canceling and tracking, Educating customer on device features and App usage
CSR
Troubleshoot Home (Video and Audio Devices), Determine Service for Devices under warranty, Educating customers on out of warranty options, Information documentation in ICE, Handle escalations