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Daniela
Asistente Academica
Contato
Competências
Provided direct client support, managed complaints, and ensured positive experiences across healthcare and fitness environments.
Coordinated appointments, managed inventory, and handled documentation and PQRS processes effectively.
Utilized CRM systems, managed online content, and processed digital payments to support client retention efforts.
Actively promoted services, managed sales channels, and achieved sales targets through proactive engagement.
Delivered effective communication, demonstrated empathy, and fostered positive client relationships.
Formação acadêmica
Idiomas
Resumo
Experienced assistant skilled in client service, appointment management, CRM, and digital payments within healthcare and fitness sectors. Adept at enhancing client satisfaction, managing operations, and supporting sales initiatives.
Principais conquistas
- Managed comprehensive appointment scheduling, client follow-up, and digital inquiries across multiple roles.
- Implemented CRM and content updates, enhancing client retention and digital engagement.
- Handled payment processing, inventory, and client complaints to ensure smooth operations and customer satisfaction.
Experiência
ASISTENTE ACADEMICA
RECEPCIONISTA ADMINISTRATIVA
Recepción y bienvenida de usuarios; gestión de consentimientos y pagos multicanal., Administración completa de agenda: agendamiento, modificaciones, cancelaciones y confirmaciones diarias., Seguimiento proactivo a pacientes y resolución de dudas por medios digitales., Manejo de inventario en...
ASISTENTE DE COMPRAS
ASESORA INTEGRAL CON ÉNFASIS EN ESTRATEGIAS DE FIDELIZACIÓN Y LEALTAD
Resolución de PQRS, manejo de objeciones y conflictos con enfoque en retención., Gestión de CRM y seguimiento proactivo para prevenir churn y fidelizar socios., Manejo de pagos digitales (Mercado Pago, PayU) y renovación de membresías., Implementación de acciones propias en planes de retención y...
RECEPCIONISTA
Atención y recepción de usuarios con enfoque en satisfacción y experiencia positiva., Venta activa de planes y servicios complementarios., Gestión de inventario, CRM y pagos multicanal., Manejo de quejas y resolución de incidencias., Cumplimiento constante de metas comerciales.