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María
Receptionist
Contato
Competências
Provided frontline support to customers via chat and phone, addressing concerns and ensuring satisfaction.
Helped clients troubleshoot antivirus issues and manage account concerns, ensuring timely resolution.
Managed hotel front desk operations, financial reports, and fleet tracking documentation.
Proficient in Microsoft Office, Adobe, Prezi, and Adobe Creative Suite for diverse applications.
Generated reports on finances and fleet activities, supporting operational decision-making.
Formação acadêmica
Idiomas
Resumo
Versatile professional with over 5 years experience in customer service, hotel reception, fleet monitoring, and tech support. Adept at managing client concerns, administrative duties, and software tools, ensuring smooth operations and customer satisfaction.
Principais conquistas
- Handled diverse customer service tasks including technical support, billing, and insurance sales across multiple companies.
- Assisted customers remotely with antivirus software support, enhancing user satisfaction and issue resolution.
- Managed hotel reception duties and fleet monitoring, contributing to smooth operations and effective reporting.
Experiência
Receptionist
Receive guests at the hotel, Money report, Collection of penalties
Fleet monitoring
Helping operator with information of the road, Track of the fleet, Report of the route of the operator.
Customer Servicechat, Home Office
Helping customers with Mcafee services, Tech support with antivirus program
Customer Servicechat, Home Office
Taking care about concerns from the card, customer service, Helping the shoppers with the orders
Customer Service
Taking care about concerns from the card, customer service, Opening new member service
Customer Service
Taking payment from the insurance, customer services, selling insurance