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Danna
Customer service representative
Contato
Competências
Guided products from ideation through launch, overseeing development and go-to-market strategies.
Conducted market and user research to identify customer needs and inform product features.
Applied Agile practices to manage daily development activities and sprint planning.
Facilitated communication between technical teams and executive leadership to ensure alignment.
Utilized data analytics tools to monitor product performance and inform decision-making.
Formação acadêmica
Resumo
Experienced product manager with a strong background in launching and managing digital products within the technology sector.
Principais conquistas
- Led cross-functional teams to launch three major products, enhancing market share
- Streamlined product development processes, reducing time-to-market by 20%
- Managed a portfolio of digital products, increasing user engagement and retention
Experiência
Customer service representative
Bilingual communication (Spanish – Native) / (English – B2 Level- TOEIC Certified), Leadership and teamwork, Conflict resolution and problem-solving, Active listening and assertive communication, Adaptability to different learning styles and age groups, Organization and time management, Familiarity with virtual communication tools