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Brandon
Compliance Analyst / Customer Support
Contato
Competências
Proficient in multi-channel support including chat, email, and call handling, ensuring high-quality service delivery.
Analyzed customer data and transactions to ensure adherence to international financial compliance standards.
Monitored and maintained high QA scores, supporting quality improvement initiatives.
Identified fraud patterns and escalated risk cases following strict compliance protocols.
Provided immediate assistance across multiple lines of business to ensure smooth operations.
Formação acadêmica
Resumo
Dedicated professional with over 4 years in customer service, compliance analysis, and fraud detection in finance-related environments. Skilled in maintaining high quality standards, supporting high-volume operations, and ensuring adherence to regulatory regulations.
Principais conquistas
- Consistently achieved QA scores above 90% while ensuring adherence in compliance-sensitive financial operations at TELUS International.
- Recognized as Floor Support for real-time assistance and issue resolution across diverse business lines.
- Provided high-volume, quality customer support via chat and email, maintaining response times and satisfaction metrics.
Experiência
Compliance Analyst / Customer Support
Achieved QA scores consistently above 90% and adherence above 90% in compliance-sensitive operations., Analyzed customer transactions and sensitive data to ensure compliance with international financial regulations., Identified fraud patterns and escalated risk cases following strict compliance...
Customer Service Representative (Chat & Email)
Provided written customer support in high-volume environments while maintaining strong QA performance., Met response-time, productivity, and brand communication standards consistently.
Customer Service Representative Specialist
Delivered high-volume customer support for U.S. -based client via calls and service coordination channels., Resolved complex issues, improving customer satisfaction and retention while meeting SLA targets.