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Darlin
Appointment setter
Contato
Competências
Accurate and efficient data entry in healthcare and administrative settings ensuring data integrity.
Experience organizing and managing appointments through inbound/outbound calls and platform management.
Provided tech support and customer assistance, resolving issues and managing schedules effectively.
Diagnosed and resolved technical issues related to device registration and account creation.
Supported administrative workflows such as filing work orders, managing profiles, and coordinating communication.
Formação acadêmica
Idiomas
Resumo
Detail-oriented appointment setter with over 5 years in healthcare and customer service environments. Skilled in patient profile management, insurance validation, technical support, and office administration. Proven ability to streamline operations and enhance communication between patients and...
Principais conquistas
- Managed patient profiles and insurance validation at Simonmed, ensuring accurate data entry and efficient appointment scheduling.
- Provided office support at Advensus, assisting coordinators with caregiver calls and patient-related inquiries.
- Handled inbound calls and technical support at Alorica, improving call resolution efficiency and schedule accuracy.
Experiência
Appointment setter
Inbound Appointment setting, Validating Patient Insurance Info, Creating and Managing Patient Profile, Adding Doctor info to profile, Filing Doctor work order to Patient profile, Creating email to add missing Doctors info or adding new Doctors info to platform, Sending emails to request patient...
Receptionist
Providing coordinators assistance when needing to call caregivers for updates or patients related issues.
Customer Service/Tech Support
Responsible for taking calls and transferring to proper Coordinator, Making sure that the caregiver clock in/out on time, Making reports when the caregivers were absent or needing to change schedule