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David
Customer Service and Sales Representative
Contato
Competências
Utiliza habilidades comunicativas para resolver consultas y promover productos y servicios
Estrategias para identificar oportunidades de upselling y alcanzar metas comerciales
Desarrollo y mantenimiento de vínculos con clientes de alto valor para asegurar su fidelidad
Adaptación a distintos roles y situaciones en entornos dinámicos y diversos
Incorpora innovación en la personalización de experiencias y soluciones a clientes
Formação acadêmica
Idiomas
Resumo
Profesional con experiencia en atención al cliente, ventas y diseño de experiencias exclusivas. Destaca por su liderazgo, comunicación efectiva y adaptabilidad en ambientes dinámicos.
Principais conquistas
- Gestionó llamadas entrantes en Foundever, manteniendo KPIs en ventas y atención al cliente
- Personalizó experiencias de viaje para clientes exclusivos en Dyninno, asegurando alta satisfacción
- Identificó oportunidades de upselling, impulsando ingresos y fortaleciendo relaciones con clientes
Experiência
Customer Service and Sales Representative
Managed inbound calls from USA-based customers, addressing inquiries regarding billing, service details, and providing general information., Actively engaged in sales initiatives, effectively promoting services and products to customers., Demonstrated adherence to Key Performance Indicators (KPIs) encompassing sales targets, customer service metrics, and personal objectives.
Sales Representative
Tailored Luxury Experiences: Crafted personalized travel experiences for high-end clients, ensuring every detail exuded luxury and exclusivity., Client Relationships: Built strong connections with affluent clients, anticipating their needs and preferences to deliver exceptional service and secure repeat business., Maximizing Revenue: Identified opportunities to upsell premium services and amenities, exceeding sales targets and driving revenue growth for the company.