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Diana
Bilingual Customer Service Agent
Contato
Competências
Performed complex data analysis to uncover insights and support strategic decisions.
Created visual reports and dashboards using tools like Tableau and Power BI to communicate findings.
Wrote and optimized SQL queries for data retrieval from large relational databases.
Utilized Python for data preprocessing, automation, and analysis tasks.
Ensured data quality by cleaning and preprocessing datasets for analysis.
Formação acadêmica
Resumo
Experienced Data Analyst specializing in data interpretation, visualization, and reporting with a strong background in SQL and Python.
Principais conquistas
- Led the development of a company-wide sales reporting dashboard, improving decision-making speed.
- Managed data collection and cleaning for multiple projects, ensuring data accuracy and integrity.
- Progressed from Junior Data Analyst to Senior Data Analyst within 3 years, demonstrating skill growth and increased responsibilities.
Experiência
Bilingual Customer Service Agent
Supported multilingual communication., Adapted quickly to fast-paced environments., Assist clients with account support and service inquiries.
Translator & Interpreter
Ensured accurate and culturally sensitive communication., Assisted clients in meetings, interviews, and public service settings., Maintained confidentiality and professional conduct at all times., Create and translate documents with attention to cultural nuance and accuracy.