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Diego
Customer Service Agent
Contato
Competências
Delivered exceptional customer support, resolving inquiries efficiently and fostering client loyalty.
Supervised sales teams, developed strategies, and achieved sales targets consistently.
Mentored new employees, enhancing team skills and accelerating their integration.
Performed safety inspections and training on fire safety equipment, ensuring regulatory compliance.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 7 years in customer service, sales, and safety management. Skilled in team supervision, training, and client relationship building to drive business success.
Principais conquistas
- Led a team of 10 in sales and service operations, improving team performance and customer satisfaction.
- Mentored new hires, resulting in faster onboarding and enhanced service quality.
- Coached customer experience strategies, increasing client retention and sales conversions.
- Conducted fire safety equipment inspections, ensuring compliance and safety standards.
Experiência
Customer Service Agent, Mentor for New Hires and Supervisor Backup
Customer service, Mentoring new hires, Supervising backup
Sales Representative and Customer Experience Coach
Outbound and inbound services, Sales representation, Coaching customer experience
Supervisor de Ventas y Servicios
Supervising sales and services in the industrial sector, Managing a team of 10 people, Training on fire extinguishers, Conducting visual inspections of fire safety equipment