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Diego
Technical Support Representative
Contato
Competências
Experiencia demostrada en Advanced English Communication.
Experiencia demostrada en Consumer Support.
Experiencia demostrada en Problem-Solving.
Experiencia demostrada en Relationship-Building.
Experiencia demostrada en Empathy & Active Listening.
Formação acadêmica
Resumo
Technical Support Representative buscando nuevas oportunidades
Experiência
Technical Support Representative
Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees.. Provided technical support to customers via phone, email, and chat, resolving hardware, software, and connectivity issues efficiently.. Diagnosed and troubleshot technical problems, delivering clear step-by-step solutions to non-technical users.. Maintained detailed records of daily support activities and resolutions.. Utilized wide range of technical support tools and software for issue resolution.
Packer
Kept productive pace to accommodate machine output levels.. Maintained clean and orderly work areas, removing debris to reduce hazards.. Completed packing and order forms with relevant shipping information.. Managed time efficiently to meet deadlines and quotas set by supervisors.