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Diego
Associate-account Management
Contato
Competências
Provided multi-channel support via phone, email, chat, and platform interactions, ensuring customer satisfaction.
Handled inbound and outbound communications effectively, resolving issues and providing information clearly.
Addressed and resolved customer and user disputes, improving overall user experience and retention.
Monitored account activity, maintained accurate records, and prepared performance reports for internal teams.
Supported technical, operational, and financial concerns by coordinating with internal departments.
Formação acadêmica
Idiomas
Resumo
Experienced in delivering high-quality customer service across diverse channels, managing accounts, resolving disputes, and enhancing customer engagement. Skilled in communication, data management, and teamwork, committed to ensuring positive client experiences.
Principais conquistas
- Built and maintained positive relationships with hosts and guests at Airbnb, ensuring high satisfaction levels.
- Handled diverse customer inquiries via multiple channels at Walmart, resolving issues promptly and professionally.
- Supported retention and engagement initiatives by delivering Consistent, empathetic service, and identifying opportunities for improvement.
Experiência
ASSOCIATE-ACCOUNT MANAGEMENT
Built and maintained positive relationships with hosts and guests, ensuring a high level of satisfaction., Handle inbound, outbound calls, emails and chats with hosts and guest, providing timely, professional, and effective support., Acted as the main point of contact to resolve inquiries, issues,...
CUSTOMER REPRESENTATIVE
Assist customers via phone, email, and chat with questions about products, orders, and policies., Process returns, refunds, and exchanges accurately through online systems., Resolve customer issues quickly and professionally to ensure satisfaction., Provide information on promotions, services, and...