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Duckenson
Customer Service Representative
Contato
Competências
Utilized statistical tools and techniques to interpret data sets and identify trends.
Wrote and optimized SQL queries for data extraction and analysis.
Created dashboards and reports using Power BI and Tableau for stakeholder presentations.
Built complex spreadsheets for financial modeling and data tracking.
Managed and mentored junior analysts to support project goals.
Formação acadêmica
Resumo
Experienced data analyst skilled in data visualization, SQL, and reporting within the financial sector.
Principais conquistas
- Developed and maintained dashboards providing key insights for decision-making
- Streamlined data collection processes, reducing reporting time by 30%
- Led a team of 3 analysts in executing complex data projects
Experiência
Customer Service Representative
Informed customers about billing procedures, processed payments and provided payment option setup assistance., Asked probing questions to determine service needs and accurately input information into electronic systems., Fielded customer complaints and queries, fast-tracking them for problem resolution., Set up and activated customer accounts to maintain QA satisfaction levels.
Sales Representative
Monitored customer order process and addressed customer issues., Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies., Leveraged trends in customer marketplaces to shape value-added solutions and approaches., Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.