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Eddie
Team Lead Supervisor
Contato
Competências
Fluent in English and Spanish, facilitating seamless communication and customer support across diverse markets.
Experienced in supervising call center teams, motivating staff, and ensuring KPIs are met consistently.
Skilled in delivering high-quality customer support, resolving issues efficiently, and maintaining customer satisfaction.
Proven ability to meet and exceed sales targets through strategic communication and customer engagement.
Proficient in tracking performance metrics, providing constructive feedback, and developing training plans.
Formação acadêmica
Idiomas
Resumo
Dedicated bilingual professional with over 5 years in call center operations, skilled in team leadership, customer service, sales, and training. Proven ability to enhance team performance and deliver exceptional client support.
Principais conquistas
- Led a team of call center agents, improving performance metrics and achieving KPIs consistently.
- Provided bilingual support, enhancing customer satisfaction and retention for US-based campaigns.
- Coached and trained new agents, reducing onboarding time and increasing team productivity.
- Exceeded sales targets through effective upselling and customer engagement strategies.
- Implemented performance monitoring systems to optimize agent efficiency and quality.
Experiência
Team Lead Supervisor
Supervised and managed outbound call center agents.. Monitored performance metrics and ensured KPIs were met.. Provided coaching, feedback, and performance improvement plans.. Assisted in training new hires.. Maintained quality standards and compliance.
Call Center Agent / Translator
Handled inbound and outbound sales calls.. Provided real-time English–Spanish translation during calls.. Delivered high-level customer service and issue resolution.. Achieved and exceeded sales targets.