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Eduardo
Customer Service Representative & Fraud Analyst
Contato
Competências
Demonstrated experience with Calendar and Schedule Management.
Demonstrated experience with Problem-Solving.
Demonstrated experience with Leadership.
Demonstrated experience with Typing and Proofreading.
Demonstrated experience with Proactive.
Formação acadêmica
Idiomas
Experiência
Customer Service Representative & Fraud Analyst
Gained valuable experience in resolving customer complaints and issues, ensuring positive outcomes., Developed strong interpersonal skills, building trust and rapport with customers to ensure long-term loyalty., Quickly adapted to new tools, processes, and customer expectations, consistently maintaining high performance., Processed orders, returns, and exchanges while ensuring all transactions were completed correctly., Acted as a liaison between customers and other departments to ensure customer concerns were addressed.
Executive Assistant
Coordinated logistics for meetings, events, and corporate functions, ensuring all aspects were executed seamlessly., Demonstrated strong verbal and written communication skills while handling phone calls, drafting emails, and preparing reports and presentations., Handled sensitive and confidential information with professionalism., Supported project management efforts, tracking progress and ensuring deadlines were met., Served as the primary point of contact for internal and external stakeholders, facilitating communication and follow-ups.
Customer Service Representative
Mastered the ability to prioritize tasks and manage multiple customer inquiries simultaneously., Worked closely with team members and other departments to resolve complex customer issues., Sharpened problem-solving skills by identifying areas for improvement in office processes and suggesting solutions to increase efficiency and streamline daily operations.