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Elaine
Customer Service Representative
Contato
Competências
Performed inbound calls, verified payments, and resolved billing inquiries ensuring high customer satisfaction.
Provided bilingual support in HR functions, facilitating clear communication across departments.
Monitored call quality, coached team members, and investigated suspicious financial transactions for AML compliance.
Prepared payrolls, maintained records, and managed online store operations and order tracking.
Led a team of customer service agents, organizing training to improve service delivery.
Formação acadêmica
Idiomas
Resumo
Experienced in customer support, team supervision, bilingual communication, and compliance. Proven track record of enhancing service quality, managing transactions, and supporting HR functions across B2B and B2C environments.
Principais conquistas
- Led a team of customer service agents, organizing training sessions to enhance service quality and client satisfaction at Primetel Global Services.
- Managed complex financial transactions and AML compliance investigations, collaborating with internal teams at Scotia GBS.
- Handled diverse roles from customer support to HR, demonstrating skill versatility and progressing in responsibility across multiple industries.
Experiência
Customer Service Representative
Handled inbound calls from medical providers regarding insurance claims., Verified payments and resolved billing inquiries with accuracy and professionalism., Maintained high levels of customer satisfaction through effective communication.
Human Resources, Bilingual Assistant
Managed employee inquiries via phone and email., Prepared weekly payrolls and administrative reports., Provided bilingual support and ensured clear communication across departments.
QA Analyst, Team Lead
Led a team of customer service agents in a call center environment., Monitored call quality and coached team members on effective communication., Organized training sessions to improve service delivery and client satisfaction.
Triage Analyst
Investigated suspicious financial transactions and ensured compliance with AML regulations., Collaborated with internal teams to resolve complex cases efficiently.
Operational Assistant
Managed online store operations and reconciled sales data., Uploaded and tracked orders in the system.