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Elmar
Care Coordinator
Contato
Competências
Demonstrated experience with Customer Service.
Demonstrated experience with Technical Support.
Demonstrated experience with Appointment Scheduling.
Demonstrated experience with Digital Marketing.
Idiomas
Resumo
Professional profile
Experiência
Care Coordinator
Coordinated customer care, appointments, and follow-ups to ensure timely service and client satisfaction.. Acted as liaison between clients and providers, resolving issues and maintaining service continuity.
Medical Interpreter
Facilitated accurate, confidential communication between Spanish-speaking patients and healthcare providers.. Interpreted and translated medical terminology, treatment instructions, and patient information.
Dispatcher & Scheduler
Coordinate and schedule daily grooming routes, optimizing time and location efficiency for mobile groomers.. Manage customer appointments, calls, and real-time support to ensure smooth operations and client satisfaction.
Account Service Manager
Manage client accounts and advertising needs for U.S. automotive dealerships.. Coordinate with creative teams to present digital advertising options for client review and approval.
Technical Support Agent / Customer Service
Delivered technical support and customer service via phone, email, and chat, guiding customers through solutions and escalating complex issues as needed.. Communicated clearly and empathetically to ensure positive customer experiences, even under pressure.
Inventory & Audit Coordinator
Managed inventory and control of national assets, ensuring accurate tracking, compliance with government regulations, and coordination with multiple departments.. Maintained detailed records and provided reports on asset status and allocation to senior management.
Team Leader
Led and coached a team of technical support agents, providing training, guidance, and performance feedback to ensure quality service.. Monitored KPIs and reported team performance to management, driving continuous improvement.
Legal Assistant
Reviewed, edited, and organized legal documents and client records.. Collected and organized evidence to support case preparation.