Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Emerson
Retention and Escalations Agent
Contato
Santa Ana, Santa Ana Department, El Salvador
Disponível na CazVid
Competências
Data AnalysisAvanzado
Proficient in analyzing complex datasets to derive actionable insights using various tools.
SQLAvanzado
Experienced in writing optimized queries for data extraction and manipulation.
ExcelAvanzado
Skilled in creating detailed reports and automations using advanced Excel functions.
Data VisualizationIntermedio
Capable of designing dashboards and visual reports with tools like Tableau and Power BI.
Formação acadêmica
High School Diploma
COMPLEJO EDUCATIVO CATÓLICO JUAN XXIII
Completed 2023
Resumo
Experienced data analyst specializing in turning data into strategic insights within finance and healthcare sectors.
Principais conquistas
- Developed comprehensive dashboards that improved data reporting efficiency
- Led a team of analysts in cross-functional projects, enhancing collaboration
- Automated data collection processes, reducing manual effort by 30%
Experiência
RETENTION AND ESCALATIONS AGENT
TELUS DIGITAL
December 2023 - June 2025
Sales and retention agent focused on customer experience and achievement of productivity goals.
ENGLISH COACH
Direct English Online
June 2025 - Present
Trainer focused on English language acquisition and workforce preparation for the Outsourcing industry.
Habilidades
Data AnalysisSQLExcelData Visualization
Publicado na CazVid - 17 de mai. de 2026