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Emmanuel
Costumer Service Agent
Contato
Competências
Applied statistical techniques to analyze large datasets and generate actionable insights.
Designed and maintained database queries to extract data for analysis and reporting.
Created dashboards and visual reports to communicate key findings to stakeholders.
Collaborated with cross-functional teams to understand data needs and present insights.
Formação acadêmica
Resumo
Experienced Data Analyst with a focus on financial data analysis, data cleaning, and visualization.
Principais conquistas
- Developed and implemented data analysis processes that improved reporting efficiency.
- Led data cleaning and validation efforts ensuring accuracy for decision-making.
- Supported business teams with insights derived from complex data sets to inform strategies.
Experiência
Costumer Service Agent
Dispatch and reception operations of containers in yards., Warehouse duties involving receiving and dispatching merchandise, inventory management, optimizing warehouse space for better distribution of goods, both general and steel cargo., Stacking operations in coil warehouses for efficient use of space in steel cargo warehouses., Container handling on the container yard, both empty and full, for positioning in container yards., Pre-stacking of containers, both empty and full, from container yards to approach (reception on the dock for loading onto the ship)., Systematic operation of recording the entry and exit of containers, whether empty or full.
Bilingual Costumer Service Agent
Transferring phone numbers between mobile companies (Verizon, T-Mobile, AT&T, etc.)., Use of telecommunications software.
Well Being Advocate
I was part of Humana as a bilingual customer service agent., I was responsible for providing guidance on medical procedures, scheduling medical appointments, billing, and paperwork for medical procedures.
Finantial Costumer Service Agent
I was part of a finantial campaign named Remitly as a finantial customer service agent., I was responsible for providing guidance on Remittance from U.S to other countries - billing, and helping costumer with paperwork to release transactions.
Bilingual Recruiter
I was part of Solvo global as a Bilingual Recruiter., I joined to UPTALENT a 3rd party Company that works with most of the Fracking Companies in the U.S,A such as :and.Cameron , Next Tier ,Halliburton., I was responsible for seeking qualified candidates who are suitable for the job positions offered., Contact potential candidates., Provide detailed explanations and address any possible questions about the available vacancies., Serve as the intermediary between hiring managers and potential candidates., Marketing Strategies on Social Medial to Recruit Candidates.
Freelance Graphic Designer
developing concepts, graphics and layouts, including making decisions about fonts, images, readability and readers’ needs., determining size and arrangement of copy and illustrative material, as well as font style and size., preparing rough drafts of material based on an agreed brief.