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Erick
Customer Success Coordinator
Contato
Competências
Built and maintained client relationships to enhance satisfaction and retention.
Applied Google PM methodologies for planning, execution, and workflow optimization.
Led onboarding and follow-up meetings, ensuring clear communication and detailed documentation.
Handled CRM systems, social media management, and basic IT support in customer service settings.
Managed data digitization, event coordination, and education platform operations.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 5 years in customer success and operations, adept at managing client relationships, leading onboarding, and implementing workflow improvements. Skilled in project management, documentation, and technical support to ensure excellent service delivery.
Principais conquistas
- Led onboarding processes for new clients, ensuring smooth transitions and goal alignment.
- Supported strategies that improved customer satisfaction and retention in a contact center environment.
- Managed multiple projects using Google PM methodologies, delivering milestones on time.
Experiência
Customer Success Coordinator
Act as the primary point of contact for small clients, managing concerns, expectations, and ongoing communication., Support customer success strategies to improve satisfaction, retention, and client engagement., Lead and coordinate the onboarding process for new clients, ensuring clear...
Bilingual Customer Service Agent
Managed English-language calls from U.S. patients., Assisted with insurance claims, billing inquiries, service payments, and credit reporting., Ensured professionalism, empathy, and accuracy during all customer interactions.