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Erick
Costumer Service Representative
Contato
Competências
Directed large construction projects, coordinating teams, timelines, and budgets.
Oversaw financial planning, tracking project expenses to ensure fiscal targets.
Communicated effectively with clients, vendors, and team members to align project goals.
Negotiated contracts with suppliers and subcontractors to optimize project resources.
Formação acadêmica
Resumo
Experienced in leading complex infrastructure projects with a focus on timely delivery and stakeholder satisfaction.
Principais conquistas
- Led a team of 20 in the successful completion of a $50M infrastructure project on time and within budget.
- Streamlined project workflows, reducing delivery time by 15%.
- Managed procurement and vendor relations for multiple large-scale projects.
Experiência
COSTUMER SERVICE REPRESENTATIVE
Answered inbound calls to greet and assist customers with various needs and questions., Resolved customer inquiries, complaints and issues providing insightful solutions., Research assistance requested and offered accurate information to resolve issues.
ENGLISH- SPANISH INTERPRETER
Provided medical interpretation services assuring best customer service and accurate renditions for both LEP and agents following internal procedures and quality., Provided consecutive and simultaneous interpreting for medical, insurance, government, and social services calls., Managed challenging accents and long speech segments under pressure., Applied call control techniques to ensure message accuracy., Accurately transmitted sensitive and technical information., Handled an average of 30–40 calls per shift while maintaining quality standards.