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Erick
Customer Service
Contato
Competências
Expertise in managing customer inquiries, support, and retention to ensure satisfaction and loyalty.
Proven ability to generate leads, upsell, and close sales through effective communication and rapport building.
Exceptional verbal communication and active listening skills to understand customer needs and convey value.
Experience in providing technical assistance and training clients and team members for better product use.
Idiomas
Resumo
Dedicated professional with over 7 years in customer service, sales, and support roles across security and energy sectors. Skilled in building rapport, closing sales, and supporting clients. Committed to delivering excellent service and driving business growth.
Principais conquistas
- Led customer support and retention initiatives at Brinks Home Security, improving customer satisfaction and loyalty.
- Trained and mentored new team members, enhancing team performance and service quality.
- Successfully transferred veterans to benefits programs, supporting their transition and well-being.
- Generated sales and leads through cold calling, expanding client base in the energy sector.
Experiência
Customer Service
Customer Service, Sales department, Technical Support, Lead, Trainer, Retention Department, Account Manager
Transferring, Help Veterans get benefits
Cold calling