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Erick
Customer Service/Sales Rep
Contato
Competências
Plan and execute digital marketing campaigns across various online platforms.
Create engaging content for social media, blogs, and promotional materials.
Analyze campaign performance data to optimize marketing strategies.
Coordinate with team members and oversee project execution.
Formação acadêmica
Resumo
Experienced marketing specialist with a focus on digital campaigns and team coordination.
Principais conquistas
- Led a targeted social media campaign that increased brand engagement by 40%
- Developed comprehensive marketing strategies for multiple product launches
- Managed cross-functional teams to execute multi-channel marketing initiatives
Experiência
Customer Service/Sales Rep
gathering information from inbound calls, tracking and updating ticket information, utilizing CRM systems to manage customer information, dispatching appropriate resources
Customer Service/Dispatcher
gathering information from inbound calls, tracking and updating ticket information, utilizing CRM systems to manage customer information, dispatching appropriate resources
Customer Support Rep
gathering information from inbound calls, trouble shoot issues and maintain product knowledge, utilizing CRM systems to manage customer information, tracking and updating ticket information
Junior Data Engineer
Data Entry Clerk
generating reports on client activity and trends, handling client inquiries and complaints, processing client orders and payments, maintaining accurate records of client interactions
Data Entry Specialist
scanning and uploading physical documents into electronic systems, organizing and categorizing electronic files for easy retrieval, converting paper-based forms into digital formats, ensuring data accuracy and completeness during the transfer process, backing up digital data to prevent loss or corruption
Customer Service Rep
providing technical support for software and hardware issues, working collaboratively with other departments to resolve customer issues, identifying opportunities to upsell or cross-sell products and services, assisted new customers with new phone plans, deals, & equipment purchases