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Erick

Back Line Core Agent

Contato

San José, San José, Costa Rica
Disponível na CazVid
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Competências

JavaScriptAvanzado

Used JavaScript extensively in developing interactive web interfaces and backend services.

ReactAvanzado

Built multiple dynamic single-page applications with React frameworks.

Node.jsAvanzado

Developed server-side applications and RESTful APIs using Node.js.

Cloud InfrastructureIntermedio

Managed cloud deployments and optimized infrastructure for scalability.

Formação acadêmica

English For Contact Centers
Instituto Nacional De Aprendizaje (INA)
Completed Dec 2015
Technical Degree in Office Systems
INA
Completed June 2014
High School Diploma
Instituto De Guanacaste
Completed Dec 2011

Resumo

Experienced web developer specializing in JavaScript frameworks and cloud deployment.

Principais conquistas

  • Progressed from junior developer to team lead within 3 years
  • Developed multiple web applications using JavaScript, React, and Node.js
  • Led project migration to cloud infrastructure, reducing deployment time

Experiência

Back Line Core Agent

DHL
March 2025 - Current

Utilized advanced technical skills and expertise to troubleshoot complex problems., Worked with cross-functional teams to achieve goals., Collaborated with diverse coworkers to address product and service issues.

Sr Network Advisor

DHL Express
March 2016 - March 2025

Resolved issues efficiently and professionally using problem-solving skills., Identified customer needs promptly and effectively., Collaborated across departments to resolve complex issues., Handled complaints professionally; used tracking/reporting tools.

Key Account Agent

DHL
November 2023 - March 2024

Built relationships through effective communication., Worked with internal teams to fulfill client requests., Provided support and resolved customer issues efficiently.

Habilidades

JavaScriptReactNode.jsCloud Infrastructure
Publicado na CazVid - 17 de mai. de 2026
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