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Esteban
Technical Support Specialist
Contato
Competências
Applied project planning, execution, and control skills to oversee construction projects efficiently.
Prepared and managed project budgets, monitored expenses, and optimized resource allocation.
Led diverse teams, fostered collaboration, and delegated tasks to ensure project success.
Communicated effectively with clients, contractors, and internal teams to align project objectives.
Formação acadêmica
Resumo
Experienced project manager specializing in large-scale infrastructure projects with a proven track record of delivering projects on time and within scope.
Principais conquistas
- Led multiple large-scale infrastructure projects from initiation to completion, ensuring timely delivery and quality standards.
- Streamlined project workflows resulting in a 15% improvement in team efficiency over three years.
- Managed multidisciplinary teams of up to 50 personnel, coordinating resources and schedules effectively.
Experiência
Technical Support Specialist
Provided software and hardware support for HP LaserJet printers, including remote diagnostics and repair guidance., Specialized in Samsung Laser Printer L1.5 Support and Managed Print Services for enterprise clients., Collaborated with engineering teams to escalate and resolve complex issues., Consistently achieved top-tier customer satisfaction and case resolution metrics.
Kindle Tier 2 Support
Delivered advanced technical support for Kindle devices, handling escalated cases from Tier 1., Guided customers through troubleshooting steps and ensured timely issue resolution., Maintained high levels of empathy and communication in customer interactions.
Transaction Support Representative (Capital One Bank)
Supported customers with account transactions and inquiries for Capital One Bank., Ensured accuracy, compliance, and security during financial processes., Developed strong multitasking and problem-solving skills in a fast-paced call center environment.