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Estela
Intake Specialist
Contato
Competências
Utilized JavaScript extensively for front-end development in multiple complex projects.
Developed RESTful APIs and server-side applications using Node.js environment.
Built interactive user interfaces and single-page applications with React.js.
Designed and optimized database schemas; wrote complex queries for data analysis.
Participated in sprint planning, daily stand-ups, and retrospectives to streamline development cycles.
Formação acadêmica
Resumo
Dedicated software developer with over 5 years of experience in building robust web applications using JavaScript, Node.js, and React. Skilled in API development, database management, and Agile workflows to deliver high-quality solutions.
Principais conquistas
- Led the development of a scalable web application, improving load times by 30%.
- Contributed to a team that delivered 10+ major releases annually over 3 years.
- Built and maintained features across front-end and back-end, enhancing user engagement and system reliability.
Experiência
Intake Specialist
Conducted in-depth intake interviews for personal injury cases, evaluating claim viability with accuracy and professionalism., Collected and analyzed police reports, medical records, and insurance details., Built trust and provided emotional support to clients during sensitive situations., Coordinated with attorneys, case managers, and paralegals for seamless onboarding., Ensured legal compliance through accurate documentation and timely follow-up., Explained rights and next steps in clear bilingual communication., Tracked and ensured timely submission of essential legal documents.
Acquisition Specialist
Identified, screened, and qualified clients for COVID-19 relief programs including ERC and SETC., Implemented targeted outreach strategies to increase qualified leads., Guided clients through complex government refund processes with clarity., Managed CRM systems for accurate tracking and engagement.
Interpreter (EN–ES)
Interpreted in real-time for legal, medical, insurance, government, and 911 emergencies., Translated legal and medical documents with precision and confidentiality., Demonstrated strong command of legal and medical terminology in both languages.
Receptionist / Legal Assistant Support
Supported attorneys with client updates, scheduling, drafting documents, and maintaining case files., Ensured smooth, accurate intake flow and high-quality client communication.
Customer Service & Acquisitions Representative
Managed high-volume customer interactions, troubleshooting issues, processing transactions, and onboarding clients.
Back Office Representative
Handled sensitive healthcare data, claims, provider communication, and ticket resolution., Maintained accurate databases to support system workflows.